Anna Clerkman is an outstanding manager because of her strong leadership skills. For instance, she gives out clear instructions on what needs to be done. Before opening the store, Anna gathers the employees together to announce the agenda of the day. Confused employees approach Anna for advice on the tasked assignment. Being a manager of seven employees, she accommodates the work schedule by the hectic availabilities given. Anna also schedules on-call shifts in case of an employee canceling their shift. There are many times where Anna does overtime hours to cover shifts. Furthermore, Anna displays charismatic charm when converting a disgruntled customer into a satisfied one. By confronting the customers in a calm manner, she is able to present
