American Water Case Summary

Decent Essays
Assignment 10 (group 3)

Summary: American Water is the largest public water utility in the United States. The problem that the company was facing is that it had to do a lot of manual work in order to get information from its different subsidiary and departments. The increase in manual work was because the systems were not integrated and due to decentralized groups of individual regional businesses. This also led to data redundancy and inconsistency. To solve this problem American water made it its goal to change the company to a centralized organization with company wide standard business processes. To achieve this goal the company implemented ERP system designed to replace disparate systems within a integrated software platform. For this it chooses SAP. American water in order to achieve its goal is putting a lot of efforts into data cleansing work.

1) Role of information policy:
• Business users should review every piece of data that is in the old
…show more content…
• To remove data redundancy and inconsistency.
• To see that information policy is followed.

The efforts to ensure data quality in improving data management:
• American Water promotes the idea that data has to be clean in order to be effective.
• The company puts a lot of efforts in identifying incomplete, incorrect, inaccurate and irrelevant data and then replacing, modifying or deleting the dirty data.
• Removing duplicate data and better management of data across all whole company. 2) The played by information systems specialists and end users are:
• To identify and review which data from the old system should be transferred to the new ERP system.
• To follow the information policy standards for storing and managing data.
• To identify which kind of report they require with a set of data.
• To create reports and customizing the reports as

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