If patients can easily and freely access the specialised care they want, it allows them to go straight to the specialist, avoiding waiting times at the GP and reducing their cost (transport to and from the GP, GP appointment, transport to and from the specialist). However, a disadvantage of this is that hospitals and settings where specialised care is provided become overbooked with patients, many who do not require specialist treatment. This can, in turn, increase the patients’ costs, as they pay for the appointment at the specialist and the GP appointment, as well as transport to and from each place. If a hospital is overbooked with patients who do not require specialised care, it can become difficult to know what services they need to be providing, and whether they are producing the services correctly, as patients would be using services that could be provided by a GP. By having increased numbers of patients a GP could manage, delays build up, affecting the service quality as they have less time per patient, to meet specialist demand (Siu, 2015).…