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As project manager, you plan to conduct a “kickoff” meeting at which you will discuss all the following EXCEPT—
a. Establishing working relationships and standard formats for global communicationb. Reviewing project plansc. Establishing individual and group responsibilities and accountabilitiesd. Discussing specific legal issues regarding the contract
d. Discussing specific legal issues regarding the contract
Conducted after contract award or approval of the project, the kickoff meeting provides an opportunity for project participants to get to know each other and review information about the project. It is not a forum to discuss detailed project issues. [Planning]Meredith and Mantel, 2012, 224–225Kerzner, 200, 421–423
One purpose of the communications management plan is to provide information about the—
a. Methods that will be used to convey informationb. Methods that will be used for releasing team members from the project when they are no longer neededc. Project organization and stakeholder responsibility relationshipsd. Experience and skill levels of each team member
a. Methods that will be used to convey information
These methods or technologies can include memos, e-mails, and/or press conferences. They are one of several items to include in this plan. [Planning]PMI®, PMBOK® Guide, 2013, 296
Project managers for international projects should recognize key issues in cross-cultural settings and place special emphasis on—
a. Establishing a performance reporting systemb. Using good communication planningc. Establishing and following a production schedule for information distribution to avoid responding to requests for information between scheduled communicationsd. Using translation services for formal, written project reports
b. Using good communications planning
An effective way to manage cultural diversity on projects is for the project manager to get to know the team members and to use good communication planning. It is necessary to consider time zones and language barriers as well as cultural differences and to include a glossary of common terminology in the communications management plan. [Planning]PMI®, PMBOK® Guide, 2013, 290, 296, and 516
You are managing a project with team members located at customer sites on three different continents. As you plan communications with your stakeholders, you should review—
a. Stakeholder management planb. Stakeholder registerc. Communications modeld. Communications channels
b. Stakeholder register
The stakeholder register is an input to the plan communications management process. It contains the identified stakeholders including their name, position, location, and role; their main requirements, expectations, and potential influence; and whether or not they are supporters, neutral, or resistors of the project. [Planning]PMI®, PMBOK® Guide, 2013, 291, 398
Having worked previously on projects as a team member, you are pleased to now be the project manager to develop a new process to ensure that software projects in your IT Department are considered a success and are not late or over budget. However, many of your team members are new to the organization. As you work to establish a high-performing team, you realize the importance of—
a. Mentoringb. Coachingc. Moving quickly through the forming and storming stagesd. Safeguarding information
b. Coaching
Many communications skills are common to both general management and project management. Coaching is one example. It is especially useful to develop the team to higher levels of competency and performance and helping people recognize their potential through empowerment and development. It is used to aid team members to develop or enhance their skills required to achieve project success. [Planning and Executing]PMI®, PMBOK® Guide, 2013, 288, 519
As a project manager, you try to use empathic listening skills to help understand another person’s frame of reference. In following this approach, you should—
a. Mimic the content of the messageb. Probe, then evaluate the contentc. Evaluate the content, then advised. Rephrase the content and reflect the feeling
d. Rephrase the content and reflect the feeling
Empathic listening requires seeing the world the way the other person sees it, with the goal of understanding that person’s views and feelings. Unlike sympathetic listening, empathic listening contains no element of value judgment. It is essential to listen actively and effectively and to question and probe ideas to help ensure better understanding. [Executing]Covey 2004, 239–243PMI®, PMBOK® Guide, 2013, 288, 515
Statements of organizational policies and philosophies, position descriptions, and constraints are examples of—
a. Formal communicationb. Lateral communicationc. External communicationd. Horizontal communication
a. Formal communication
Formal communication provides direction and control for project team members and other employees. They also contain reports, minutes, and briefings and are examples of organizational process assets used in manage communications and in control communications. [Executing and Monitoring and Controlling]PMI®, PMBOK® Guide, 2013, 287, 300, 306
You have decided to organize a study group of other project managers in your organization to help prepare for the PMP® exam. What type of communication activity are you employing in your efforts to organize this group?
a. Horizontalb. Verticalc. Officiald. External
a. Horizontal
Communication activities have many potential dimensions to consider in exchanging information between the sender and the receiver. Horizontal communication occurs between or among peers, that is, across, rather than up and down, the organization. [Executing]PMI®, PMBOK® Guide, 2013, 287
Your company CEO just sent you an e-mail asking you to make a presentation on your project, which has been in progress for 18 months, to over 50 identified internal and external stakeholders. You have been conducting such presentations and holding meetings regularly on this important project. You should begin by—
a. Defining the audienceb. Determining the objectivec. Deciding on the general form of the presentationd. Circulating issues to be discussed
d. Circulating issues to be discussed
Meetings are held regularly on projects to update and communicate project information and to respond to requests from stakeholders for the information. Most meetings consist of stakeholders coming together to resolve problems or make decisions. Typical meetings begin with a defined list of issues to be discussed, which are distributed in advance with minutes and other key information relative to the meeting. [Planning]PMI®, PMBOK® Guide, 2013, 295
You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you realize the importance of—
a. Conducting a stakeholder analysis to assess information needsb. Performing communications planning earlyc. Determining the communications requirements of the customersd. Having an expert on communications management an customer relationship management on your team
b. Performing communications planning early
On most projects, communications planning should be performed very early such as when the project management plan is prepared. This approach then allows appropriate resources, such as time and budget, to be allocated to communications activities. [Planning]PMI®, PMBOK® Guide, 2013, 290
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