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Understanding and managing the different stakeholder perspectives that underpin effective risk management within an organization and establishing and maintaining stakeholder buy-in and commitment.
One of CSFs related to contracts...
Maintaining the contracts and managing all the relationships during Service Transition.
One of CSFs related to knowledge...
Creating and maintaining new and updated knowledge in a form that people can find and use.
Establishing a culture that enables knowledge to be shared freely and willingly.
One of CSFs related to change...
Demonstrating improved cycle time to deliver change and less variation in time, cost and quality predictions during and after transition.
One of CSFs related to benefits of ST...
Demonstrating that the benefits of establishing and improving the Service Transition practice and processes outweigh the costs (across the organization and services).
One of CSFs related to risks...
Building a thorough understanding of risks that have impacted or may impact successful Service Transition of services in the Service Portfolio.
What are the four most common risks associated with INTRODUCING service transition?
- changes in accountabilities or roles that de-motivate staff
- alienation of staff inside and outside service transition
- additional unplanned cost
- resistance to change and process circumvention (bypassing)
What are 5 IMPLEMENTATION risks of Service Transition?
1. Excessive costs if ST is very risk averse
2. Knowledge sharing - with wrong people
3. "Blame technology" - lack of mature or adequate tools
4. Poor integration between processes
5. Loss of revenue and negative business impact due to poor ST
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