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Users as innovators
Users are not always passive but sometimes help with innovation. Ideas and frustrations leads to new inventions. Lead users play role in creation. Extreme users have needs that can then be applied in mainstream.
Framework for innovation sources
Sources of innovation often involve both push and pull
Is the innovsrion incremental or radical
Timing - push or pull depends on maturity of market
Diffusion - s curve to understand when triggers are picked up
Tackling uncertainty
Calculating unknown to calculated risk. Knowledge Central! Uncertainty declines over time.
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