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Guiding Principles
HUAT- Hospitality First. Urgency with a Purpose. Appearance. Team Player
Hospitality First. ( F.B.P.)
-Friendly with a smile
-Be aware and respond to
guest needs
-Positive and People Pleasing.
attitude
Urgency with a Purpose
-Moving quickly with a Purpose
at all times to serve the guest
without sacrificing excellence
-Anticipating guests needs
before being asked
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