Customers were unsettled by this transaction, however, it was meant to increase people’s chances of securing a seat, especially since previously there was not enough supply and demand. By 2002 Air Canada had to liquidate and lay off roughly 8,800 workers (Milton, 2016). During this time Air Canada’s service also was lowered since there were fewer flights available, longer lines at the airport (due to not having enough workers), and there were no free meals available for most of the flights, which upset many customers. The employee cuts, including human resource department, did not help Air Canada as they were “still losing millions of dollars” (CBC, 1991). The Human Resource department was affected by the vast turnover and dismissal procedures, which also included HR professionals.
Eventually, Air Canada was no longer able to pay its creditors and loans resulting in the company filing for bankruptcy protection in 2003. This helped Air Canada get a chance to restructure the organization to stay afloat. During this process the company had “lined up $700 million US in special "debtor-in-possession" financing to keep operating” ("Air Canada granted bankruptcy protection",