Stetzel embraced a socio-technical system approach. This approach was coined in the 1960s by Eric Trist and Fred Emery who were working as consultants at the Tavistock Institute in London. The socio-technical theory implies that any organizational work system consists of two interdependent subsystems – the social and the technical subsystems (Cherns, 1976). The premise of the socio-technical theory is that the social and technical systems are interdependent and must be jointly optimized in order to determine the best overall solution for the organization. The socio-technical perspective believes that computer-related technology is essentially neutral and that failure to recognize the social system associated with the design and use of technology is the reason why many computer-based information systems fail (Bostrom, Heinen,
Stetzel embraced a socio-technical system approach. This approach was coined in the 1960s by Eric Trist and Fred Emery who were working as consultants at the Tavistock Institute in London. The socio-technical theory implies that any organizational work system consists of two interdependent subsystems – the social and the technical subsystems (Cherns, 1976). The premise of the socio-technical theory is that the social and technical systems are interdependent and must be jointly optimized in order to determine the best overall solution for the organization. The socio-technical perspective believes that computer-related technology is essentially neutral and that failure to recognize the social system associated with the design and use of technology is the reason why many computer-based information systems fail (Bostrom, Heinen,