My performance is results driven, and my production and training skills will shine on their own merit. …show more content…
Marketing Sales Manager: January, 2005 - February, 2016
Responsible for interviewing, hiring, training, performance evaluations, and overseeing all of the daily activities for 16 full time employees of an Inbound-outbound call center..
Provide staff with assistance in performing difficult duties, and helping irate customers to resolve billing issues, payment questions, payment arrangements..
Monitor sales staff ‘s performance to ensure that all goals are met.
Analyze reporting on staff call time, volume of calls coming inbound.
Plan and prepare work schedules, and assign employees to specific duties.
Formulate, direct and coordinate marketing activities and policies to promote products and services, while working with our advertising and promotion managers.
Present weekly sales and data reports to the C.E.O. and C.F.O. for review.
Present the months projected daily sales, and needs to prepare for the next week-month.
Compile lists describing products and service offerings.
Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or …show more content…
Arrange for debt repayment or establish repayment schedules, based on customers ' financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Receive payments and post amounts paid to customer accounts.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Notify credit departments, of service disconnections that needed to be made due to non payment. I would then prepare the files and turn over account to our company 's law firm when customers fail to respond to numerous collection attempts.
Negotiate credit extensions, and payment arrangements when necessary.
Translation Services Thousand Oaks,