I was working at on the Chicago Transit Authority, (CTA) train station in the customer assistant service department. My job responsibilities included assisting customers with directions and handling of emergency situations, monitoring and handling elevator entrapments, as well as viewing camera film. I assisted and helped people who have fallen on the tracks, dropped things on the tracks. Sometimes my job would just consist of helping people get to their destinations, but mainly the thing I mentioned as well and documenting and reporting incidents.
My official title was Customer Assistant and often I was the first responder for any emergency situation. There was one specific situation that stands out as a good leadership situation. I was working the night shift, 130 am to 9am, those night could be quiet, but sometimes you had to deal with suspicious people, people who wanted to ride free, this particular night a very serious situation arose, it was a robbery situation. A man and his wife, plus two children had parked close to the train station, they had gone to go see a movie and upon coming back to their vehicle were robbed by an armed gunman who stole their vehicle. The man who stole the vehicle also shot the father. I quickly contacted the police, as I watched the gunman pull the weapon on the family and made sure to take the license plate down, and also the maker of the vehicle and what direction the vehicle went in. Upon the father being shot, I cleared the area, which were a few individuals, and contacted an ambulance and the police. I kept the pressure on the wound and took directions from 911 until the police and an ambulance arrived at the station. I also did my very best to keep the family calm by talking to them, asking questions and constantly giving encouragement. The father's life was saved and the police were able to locate the vehicle and arrest the thief. I received a certificate of excellence from my company and the police said my quick thinking and attention to detail saved the father's life and helped them quickly locate the guilty party responsible. The situation was initiated by a young man down on his luck who thought his only way out of his problems was to take from others rather than do things the right way. Because of the leadership I showed in this situation, they offered me a job in the main office in which I would help maintain the order of the other workers. There are a number of different leadership styles such as authoritarian leadership style, these are leaders who believe in a direct style of leadership, which maintains direct control and are focused on efficiency and getting the job done with little to no input from subordinates (Bawany, 2015). …show more content…
I would classify myself as Authentic leaders, who motivates and inspire followers, one who is honest, that make great moral judgments and, I have my priories and values and belief in order, a leader have to inspire trust (Zimmer, 2015). Leaders must have the ability to guide and motivate and organize groups and teams, and lead them to problem-solving skills, a leader has to be filled with respect, organization goals and making positive changes (Bawany, 2015).There are many different leadership styles that can be used to achieve the same goal. One particular method of leadership may not be any better than the other, but may suit the specific situation at a specific job site or organization. This type of leadership style generally deals in a one way top down type of power structure and communication type. Then there is the democratic leadership style, which means any leader or head of a group or any organization in a company that shares the decision-making power with members of the organization (Bawany, 2015). A democratic leadership mainly focused on social equality. This style of leadership holds the belief that all stakeholders within an organization should have a say in the group’s decision-making; this style of leadership has been shown to be extremely effective (Lowe, 2014). There is the lasissez-fair style of leadership, which is also considered democratic in that it deals with
My official title was Customer Assistant and often I was the first responder for any emergency situation. There was one specific situation that stands out as a good leadership situation. I was working the night shift, 130 am to 9am, those night could be quiet, but sometimes you had to deal with suspicious people, people who wanted to ride free, this particular night a very serious situation arose, it was a robbery situation. A man and his wife, plus two children had parked close to the train station, they had gone to go see a movie and upon coming back to their vehicle were robbed by an armed gunman who stole their vehicle. The man who stole the vehicle also shot the father. I quickly contacted the police, as I watched the gunman pull the weapon on the family and made sure to take the license plate down, and also the maker of the vehicle and what direction the vehicle went in. Upon the father being shot, I cleared the area, which were a few individuals, and contacted an ambulance and the police. I kept the pressure on the wound and took directions from 911 until the police and an ambulance arrived at the station. I also did my very best to keep the family calm by talking to them, asking questions and constantly giving encouragement. The father's life was saved and the police were able to locate the vehicle and arrest the thief. I received a certificate of excellence from my company and the police said my quick thinking and attention to detail saved the father's life and helped them quickly locate the guilty party responsible. The situation was initiated by a young man down on his luck who thought his only way out of his problems was to take from others rather than do things the right way. Because of the leadership I showed in this situation, they offered me a job in the main office in which I would help maintain the order of the other workers. There are a number of different leadership styles such as authoritarian leadership style, these are leaders who believe in a direct style of leadership, which maintains direct control and are focused on efficiency and getting the job done with little to no input from subordinates (Bawany, 2015). …show more content…
I would classify myself as Authentic leaders, who motivates and inspire followers, one who is honest, that make great moral judgments and, I have my priories and values and belief in order, a leader have to inspire trust (Zimmer, 2015). Leaders must have the ability to guide and motivate and organize groups and teams, and lead them to problem-solving skills, a leader has to be filled with respect, organization goals and making positive changes (Bawany, 2015).There are many different leadership styles that can be used to achieve the same goal. One particular method of leadership may not be any better than the other, but may suit the specific situation at a specific job site or organization. This type of leadership style generally deals in a one way top down type of power structure and communication type. Then there is the democratic leadership style, which means any leader or head of a group or any organization in a company that shares the decision-making power with members of the organization (Bawany, 2015). A democratic leadership mainly focused on social equality. This style of leadership holds the belief that all stakeholders within an organization should have a say in the group’s decision-making; this style of leadership has been shown to be extremely effective (Lowe, 2014). There is the lasissez-fair style of leadership, which is also considered democratic in that it deals with