Nursing Home Case Study

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I have been working in a nursing home for a little over a year as a dietary aide and have witnessed many problems within the dietary department. The root cause to all of the problems in the dietary department is bad management from my former manager, Sara. Sara was the dietary manager whose job was to manage the kitchen staff, order food and supplies, and plan out meals and snacks for special events at the nursing home.
Bad management existed in the kitchen because Sara gave overtime to her employees like it was candy. The kitchen was understaffed for the past couple of months and so the only way that Sara resolved this issue was to give out overtime. Every department is given an amount of hours that the employees can work and Sara has used
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Essentially, that employee would be working two jobs but being paid for only one. This is bad management because it shows poor treatment of employees. I have faced this problem many times before and was left angry at Sara because I was forced to pick up my pace and finish another person’s job while doing mine. It was unfair because other coworkers were done with their job yet Sara did not assign them to do the tasks of the uncovered shift. There were also days when I took the initiative to do the tasks of an uncovered shift without being told which consisted of bussing twenty tables and putting away stock on shipment days. On the days that I would take initiative to do the work and assigned to do it, not only person came to help me. This was infuriating because no one was caring enough or had the decency to help. Even when I had asked for help, Sara had done nothing. What Sara should have done was to make my other coworkers help me, made the effort to help with the tasks, and showed empathy. If Sara had done this, she would have “enhanced [my coworkers’] sense of teamwork” (Eisenhardt, 1997) and so the work would have been faster and everyone would be more courteous of others. To this day, there is still no teamwork between my …show more content…
After coming back from grocery shopping, Sara would make one of my coworkers or I go to her car and get the grocery items, even if it was just two bags of tortilla chips. It was annoying for us because Sara could have taken in the grocery bags herself instead of making us stop what we were doing and get the groceries. There were also many instances where Sara would have asked me to check inventory to see what she needed to order instead of doing it herself. It was her job to do so but she was too lazy to do it herself. Each time she had done that to myself and other coworkers, we would resent her and was irritable the entire shift. Sara should have followed the “best communication” that was brought up in lecture which is the “high say-high do” (Trapido, 2016) method. By communicating with her employees on the reason she could not bring in the groceries or check inventory herself, we would have been more understanding and could have reacted more positively to doing her

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