The achievements of Gemma Eaton began while completing her studies. Eaton has a remarkable success story similar than other social workers in Washington State and all over the United States. She has engaged in relationships with exceptional people that have taught her the intrinsic nature of social work and substance abuse counseling. After high school, she attended Columbia University in Upper Manhattan, New York City, New York. She received a Master of Science in Social Work focusing on mental health and substance abuse. Additionally, she obtained …show more content…
“Strategic planning, with its focus on agency mission, stakeholders, and creative thinking about actions to achieve desired results can help navigate the complex terrains public managers face” (Berry, 2007, p. 331). As a public manager, Eaton focuses a lot of her attention on strategic planning with all her employees. During staff meetings, Eaton draws on managing the change through: 1. developing a clear sense of mission and desired service outcomes, 2. helping the agency understand the views of its stakeholders and clients, 3. encouraging an organizational culture of innovation and flexibility, and 4. linking agency strategies with performance measures (Berry, 2007, p.