Figure 6.6: Satisfaction Index for the Employees of Service Department Table 6.7: Satisfaction Index for the Employees of Customer care Department
S.No. Questions Average Satisfaction
(S) Average Importance
(i) Sxi
1 Environment at work place 1.75 3.75 6.56
2 Convenience at work place 1.75 4.75 8.31
3 Recognizing the work performance 3.00 3.50 10.50
4 Friendly environment at work place 2.75 4.50 12.38
5 Chances for flexibility in working 2.75 4.25 11.69
6 Employment in dynamic company 1.5 3.5 5.25
7 Employment in reputed firm 2.5 3.75 9.37
8 Innovative Work 3.25 3.75 12.19
9 Work that assures achievement feeling 4.75 4.00 19.00
10 Employed with youth 2.5 4.5 11.25
11 Ensuring security in Job 3.00 3.00 9.00
12 Personal development scenario 1.85 3.20 5.92
13 …show more content…
Figure 6.8: Satisfaction Index for the Employees of IT & ERP Department Table 6.9: Satisfaction Index for the Employees of Income GROUP A (less than equal to 240,000 p.a)
S.No.
Questions Average Satisfaction
(S) Average Importance
(i)
Sxi
1 Environment at work place 2.07 3.46 7.17
2 Convenience at work place 1.64 4.46 7.33
3 Recognizing the work performance 3.17 3.17 11.81
4 Friendly environment at work place 1.82 2.10 3.92
5 Chances for flexibility in working 2.07 3.00 6.21
6 Employment in dynamic company 2.75 1.78 4.91
7 Employment in reputed firm 2.22 2.00 4.45
8 Innovative Work 2.71 3.50 9.50
9 Work that assures achievement feeling 1.85 2.15 3.99
10 Employed with youth 1.71 3.21 5.51
11 Ensuring security in Job 3.03 3.35 10.19
12 Personal development scenario 1.63 1.78 2.92
13 Prospects in Career Promotion 3.53 4.28 15.16
14 Ideal Salary for work 2.64 4.00 10.57
15 Ideal Practices 2.77 3.96 11.01
Sum 46.25
114.67
The level of employee satisfaction scale is in the range of 1 to 5, where 5 indicate ‘highly Satisfied’ and 1 indicates
S.No. Questions Average Satisfaction
(S) Average Importance
(i) Sxi
1 Environment at work place 1.75 3.75 6.56
2 Convenience at work place 1.75 4.75 8.31
3 Recognizing the work performance 3.00 3.50 10.50
4 Friendly environment at work place 2.75 4.50 12.38
5 Chances for flexibility in working 2.75 4.25 11.69
6 Employment in dynamic company 1.5 3.5 5.25
7 Employment in reputed firm 2.5 3.75 9.37
8 Innovative Work 3.25 3.75 12.19
9 Work that assures achievement feeling 4.75 4.00 19.00
10 Employed with youth 2.5 4.5 11.25
11 Ensuring security in Job 3.00 3.00 9.00
12 Personal development scenario 1.85 3.20 5.92
13 …show more content…
Figure 6.8: Satisfaction Index for the Employees of IT & ERP Department Table 6.9: Satisfaction Index for the Employees of Income GROUP A (less than equal to 240,000 p.a)
S.No.
Questions Average Satisfaction
(S) Average Importance
(i)
Sxi
1 Environment at work place 2.07 3.46 7.17
2 Convenience at work place 1.64 4.46 7.33
3 Recognizing the work performance 3.17 3.17 11.81
4 Friendly environment at work place 1.82 2.10 3.92
5 Chances for flexibility in working 2.07 3.00 6.21
6 Employment in dynamic company 2.75 1.78 4.91
7 Employment in reputed firm 2.22 2.00 4.45
8 Innovative Work 2.71 3.50 9.50
9 Work that assures achievement feeling 1.85 2.15 3.99
10 Employed with youth 1.71 3.21 5.51
11 Ensuring security in Job 3.03 3.35 10.19
12 Personal development scenario 1.63 1.78 2.92
13 Prospects in Career Promotion 3.53 4.28 15.16
14 Ideal Salary for work 2.64 4.00 10.57
15 Ideal Practices 2.77 3.96 11.01
Sum 46.25
114.67
The level of employee satisfaction scale is in the range of 1 to 5, where 5 indicate ‘highly Satisfied’ and 1 indicates