The organization’s first threat is patients took the opportunity to see a provider in the community. However, the biggest threat in the beginning of the process was patients being able to go into the community for care. We were using the double-booking process where the patient scheduled an appointment at the facility while, an appointment was scheduled in the community. Serious issues raised were, schedulers not being notified timely the patient had an appointment in the community. Furthermore, patient’s in-house appointments were not cancelled or it was no showed. This caused our missed opportunity and no-show rate to increase well over 50%. The Second threat can be attributed to loss of services such as; Urology, Neurology
