John,
I read your email. I think you've summarized things appropriately. I do have several comments.
1st. I'd like for Ciera to contact the helpdesk directly and speak to its supervisor, Tina Marie Robinson, for any technical issues that are of an urgent nature. I think it's also important that you mention to Ciera that before you act, you need to confer with the Help Desk's Supervisor first. If that persons isn't available, then you'll need to escalate the matter to me. If I'm not available, then escalate the issue to Barbara. I understand that Barbara and I were not available at that time of this incident because we were in Project Management Training. Therefore, I would have expected you to reach out to Tina first and have her provide
I read your email. I think you've summarized things appropriately. I do have several comments.
1st. I'd like for Ciera to contact the helpdesk directly and speak to its supervisor, Tina Marie Robinson, for any technical issues that are of an urgent nature. I think it's also important that you mention to Ciera that before you act, you need to confer with the Help Desk's Supervisor first. If that persons isn't available, then you'll need to escalate the matter to me. If I'm not available, then escalate the issue to Barbara. I understand that Barbara and I were not available at that time of this incident because we were in Project Management Training. Therefore, I would have expected you to reach out to Tina first and have her provide