Dhinesh E -139278037
Holistic View
The case is set in early 2006. An overview about the Information Technology (IT) services landscape is provided for this period. This case pictures the leading competitors in onshore and offshore and describes their different approaches to global delivery in the IT consulting industry. Infosys Technologies decides to grow the company by expanding its service offerings and moving up the value chain to offer higher-end consulting services. Infosys wants to improve its brand equity and recognition as a global company and increase revenue through repeat business from the company's client base. Infosys Consulting …show more content…
The company had achieved significantly since its inception in April 2004 as a wholly owned US subsidiary of Infosys Technologies. The firm had grown in 2 years from 2004 to 2006 and a significant workforce increase to 200 employees achieving its two years recruiting target. In the 90’s majorly American companied dominated the IT industry like Accenture and IBM. These companies gained confidence in offshoring the development and maintenance services to countries like India, China and Brazil etc. IBM established a successful record of offshoring application maintenance services through its presence in China. Indian IT firms like Infosys, TCS started to gain advantage by providing cheap prices and high quality work compared to other …show more content…
This approach is designed as a model 1-1-3 Global Delivery model:1 – ICI onsite resource, 1- Infosys Technologies Onsite resource and 3- Off-shore resources
Cost & speed advantage coming from “1-1-3” and GDM model
The model aimed at integrating the business and technology implementation life cycle. Its core advantage that plays a vital importance is easier to integrate offshore with onshore, Strong operational skills, Access to Infosys Technologies clients, Large supply of low-cost IT/process resources, Unique blended model.
The main competitive advantages that differentiate ICI from its competitors are
• Infosys focus on quality and its CMM Level 5 rating which exceeds highest quality by a factor of 20 is quite impressive in the industry
• Calculating measurable value and benefits and trying to achieve measurable improvements in the business metrics of the clients
• Structuring the deals based on the value of the outcome of the project and the client can pay a part of fees based on the results and outcomes of the project promised to get client’s