Judgement in Crisis
Situation
This Harvard Business School simulation focuses on the ability to make decisions under pressure. In this simulation, students played the role of a Product Manager at Matterhorn Health dealing with reported high inaccuracy rates in Matterhorn’s newest blood glucose monitor, the GlucoGauge. The GlucoGauge underwent three years in Research and Development and was the company’s most expensive product development to date. While the products performed well in field tests, with only a 10% inaccuracy rate, in the market physicians and patients reported a 30% inaccuracy rate.
There are several stakeholders in this situation: patients who depend on accurate blood glucose readings, the board of directors and investors of Matterhorn Health who have invested significant time and …show more content…
Due to the high stakes in this situation, the decisions made by the Product Manager are critical. Throughout the simulation the Product Manager is bombarded with information via videos, emails and phone messages and periodically asked to make decisions by sorting through limited information.
Summary
Throughout the simulation I was asked to make decisions about what I thought the root cause of the inaccuracy rates were and how certain I was of my answers. The first time I was asked this question I responded that I was equally certain that the inaccuracy rates could be due to internal issues or customer misuse. However after receiving more information that supported the customer misuse theory, I responded that I was more certain that
Situation
This Harvard Business School simulation focuses on the ability to make decisions under pressure. In this simulation, students played the role of a Product Manager at Matterhorn Health dealing with reported high inaccuracy rates in Matterhorn’s newest blood glucose monitor, the GlucoGauge. The GlucoGauge underwent three years in Research and Development and was the company’s most expensive product development to date. While the products performed well in field tests, with only a 10% inaccuracy rate, in the market physicians and patients reported a 30% inaccuracy rate.
There are several stakeholders in this situation: patients who depend on accurate blood glucose readings, the board of directors and investors of Matterhorn Health who have invested significant time and …show more content…
Due to the high stakes in this situation, the decisions made by the Product Manager are critical. Throughout the simulation the Product Manager is bombarded with information via videos, emails and phone messages and periodically asked to make decisions by sorting through limited information.
Summary
Throughout the simulation I was asked to make decisions about what I thought the root cause of the inaccuracy rates were and how certain I was of my answers. The first time I was asked this question I responded that I was equally certain that the inaccuracy rates could be due to internal issues or customer misuse. However after receiving more information that supported the customer misuse theory, I responded that I was more certain that