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Management control systems
The process a manager uses to influence members of organisation to implement strategies.
Strategic control: doing the right things. Less strict. Uses external data.
Operational control: doing things right. Formal and precise. Uses internal data for decisions.
Balanced scorecards
Translate vision into mesureable things (KPIS) Integrate actions within company. Benchmark vs other companies and divisions. Make the links in the business system clear.
Balanced scorecards vs financial control
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