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You are the project manager of the Server Update Project for your organization. This project has 543 stakeholders, many of which are end users. Some of the end users are critical of the server update because they’re concerned about where the data is stored, how they’ll access the data in the future, and their mapped drives. You’ve communicated with all of the users that the server update will change how the users will access their files and home folders in the future. Now some of the end users have been complaining to their functional managers about the change. In this scenario, what type of stakeholders are the end users?
A. Uninformed
B. Negative
C. Unresponsive
D. Low influence/low interest
B. Negative stakeholders are people who do not want your project to succeed or even exist in the organization.
A, C, and D are incorrect. A is incorrect because uninformed describes a stakeholder who doesn’t know about your project; you’ll need to inform them about the project and how the project may affect them. C and D are incorrect because unresponsive and low influence/low interest are not correct descriptions of project stakeholders for your PMP examination. Although these answers may seem fitting, they are not the terminology used to describe stakeholder attitudes toward your project.
Beth is the project manager of a new construction project for her organization’s client. This project will construct a new bridge in a major thoroughfare in her city. Beth is preparing for stakeholder identification because she wants to capture all of the internal and external stakeholders who may influence and be influenced by this project. In her preparations, Beth will need all of the following documents as inputs except for which one?
A. Project charter
B. Enterprise environmental factors
C. Organizational process assets
D. Communications management plan
D. Beth will not need the communications management plan as part of the stakeholder identification process.
A, B, and C are all incorrect because these are the correct inputs for stakeholder identification. Note that the question asked which one is not an input to the process. Beth will need the project charter, enterprise environmental factors, organizational process assets, the communications management plan, and the procurement documents as inputs to stakeholder identification.
You are the project manager for a software development project for your company. This project will create a web-based application that will allow users to create maps for different hiking trails in North America. You’ll be working with developers who are employees of your company and developers who are contract-based. Your project will also include information from the National Parks Service, local communities, and hikers from around the United States. You and the projecl team will first complete stakeholder analysis to make certain that you’ve captured all of the project stakeholders. What are the three logical steps to stakeholder analysis for this project?
A. Identify the stakeholders, prioritize the stakeholders, anticipate stakeholder responses
B. Identify the stakeholders, confirm the project scope, communicate the project plan
C. Identify the stakeholders, anticipate stakeholder responses, create a response strategy
D. Identify the stakeholders, meet with the stakeholders to address concerns, create a stake holder response plan
A. There are three logical steps to stakeholder analysis: First you need to identify the project stakeholders. Next, you’ll prioritize the stakeholders based on their role and influence in the project. Finally, you’ll anticipate stakeholder responses to issues, concerns, and requirements in the project.
B, C, and D are all incorrect because these answers do not reflect the correct order of activities in stakeholder analysis. Although they begin with the correct answer of stakeholder identification, they do not follow the correct order of first identifying the stakeholders, prioritizing the stakeholders, and finally anticipating stakeholder responses.
You have been working on a new project that will affect your entire organization of 1233 people. You and the project team know that you should create a stakeholder register for the stakeholders, but is it necessary to create 1233 entries in this register?
A. Yes, all stakeholders should be identified.
B. Yes, but it is appropriate to group the stakeholders for easier management.
C. No, only the key stakeholders need to be identified in the stakeholder register.
D. No, only negative stakeholders and key stakeholders must be documented in the stakeholder register.
B. A project that has this many stakeholders is likely to create groups of stakeholders to manage. For example, the stakeholders could be grouped by departments, roles in the organization, or even interests in the project. Grouping stakeholders helps the project manager address a large group with a common message rather than manage multiple messages to many stakeholders individually.
A, C, and D are incorrect. It’s not practical or necessary to identify each individual stakeholder when grouping the stakeholders would suffice. Although the key stakeholders should be identified in the stakeholder register, the project manager should also identify and record the grouping of stakeholders in the register. Both positive and negative stakeholders are recorded in the stakeholder register, not just negative stakeholders.
Mike is the project manager of a new software deployment project that will affect 3235 people in his organization. He’s communicated the deployment and explained the effect the software will have on the organization, and his plan includes training for the end users. Some of the stakeholders, especially the functional managers, are worried about the deployment and how it will affect the organization’s productivity. Anna, the project sponsor, asks Mike to create a visual diagram showing which stakeholders can affect the project the most based on their power in the organization. What chart should Mike create?
A. Power/influence diagram
B. Pareto diagram
C. Tornado diagram
D. Ishikawa diagram
A. Mike should create a power/influence diagram, which shows the correlation between power over the project and the influence over the project for each key stakeholder. Stakeholders with high power and high influence need to be managed more closely than stakeholders with low power and low influence, for example. This chart helps the project team create a better defined stakeholder management strategy and prioritization of stakeholders in the project.
B, C, and D are incorrect. B, Pareto charts, show the distribution of defects as a result of quality control. C, tornado diagrams, show the forces for and against a decision. D, Ishikawa diagrams, are also called fishbone diagrams or cause-and-effect diagrams and are used to determine casual factors that are contributing to an effect in the project. Ishikawa diagrams are most often used in quality control.
Harold is the project manager for a large construction project his company is completing for a client. This project has internal and external stakeholders, including members of the community who are opposed to the project, although it has been approved by the city. Harold is preparing to create a stakeholder management plan and he’s gathering several inputs for the plan’s creation. Which one of the following inputs will most help Harold create a strategy for stakeholder management and engagement?
A. Project management plan
B. Stakeholder register
C. Enterprise environmental factors
B. Harold needs the stakeholder register to create a strategy for stakeholder management and engagement. The stakeholder register defines the role, interests, contact information, and attitudes of the stakeholders toward the project objectives.
A, C, and D are all incorrect. Although Harold will rely on the project management plan, specifically the communications management plan, the most influential element for stakeholder management and engagement is the stakeholder register. This document defines the stakeholders, their interests and concerns, and the stakeholders’ attitudes toward the project objectives. C, enterprise environmental factors, are an input to stakeholder management planning as they define the organizational rules and policies for the stakeholder management and the structure of the organization.
You are the project manager of a large software deployment project for your organization. This project will replace the operating systems on the computers of all employees. Many of the employees are in favor of this change in operating systems while others are not. As part of your plan, you complete an analysis of the stakeholders. In this analysis, you and the project team have discovered that some of the project stakeholders didn’t know about the change in the company’s approved computer operating system. How would you classify these stakeholders?
A. Unaware
B. Uninformed
C. Lacking
D. Target for positive
A. Stakeholders who don’t know about your project are classified as unaware. Unaware stakeholders have been overlooked in the planning of the project and they may be offended, have requirements that the project must add, or become resistant to the project’s existence because they have not been consulted and included in the project planning.
B, C, and D are all incorrect. Uninformed, lacking, and target for positive are not stakeholder classifications.
You are the project manager of a large software deployment project for your organization. This project will replace the operating systems on the computers of all employees. Many of the employees are in favor of this change in operating systems while others are not. As part of your plan you complete an analysis of the stakeholders. In this analysis, you and the project team have also learned that the functional managers are not in favor of the change of the operating system for their employees’ laptops. How would you classify these stakeholders?
A. Neutral
B. Resistant
C. Leading
D. Hesitant
B. These negative stakeholders can be accurately classified as resistant to the project goals. These functional managers and employees are resistant to the goals of the project, and it’s part of stakeholder management to determine the stakeholder objections and then create a strategy to overcome the resistance to change.
A is incorrect because neutral describes a stakeholder that is neither for nor against the project. C is incorrect because leading describes the stakeholders who are working to ensure that the project is successful. D, hesitant, is not a categorization of stakeholders, so this is incorrect.
What is the purpose of the stakeholder management plan?
A. To convert all stakeholders to positive, supportive stakeholders
B. To identify the stakeholders who are opposed to the project
C. To manage the stakeholders’ attitudes toward the project
D. To communicate with the stakeholders about the project status
C. The stakeholder management plan essentially creates a strategy to manage the stakeholders’ attitudes toward the project.
A, B, and D are all incorrect because these answers do not describe the purpose of the stakeholder management plan. It is not the intent of the stakeholder management plan to convert all stakeholders to positive stakeholders, though that would be nice. Stakeholder identification, a process, identifies all stakeholders, positive or negative, and records their information in the stakeholder register. The communications management plan defines how the project manager and project team will communicate with the project stakeholders.
Morgan is the project manager of a web site creation project for a client. Some employees at the client’s site are excited about the change and they are helpful with Morgan’s plan for the new web site design. In the stakeholder management plan, Morgan has identified the tactics for managing the stakeholders, and she has identified the positive stakeholders with which categorization?
A. Happy
B. Leading
C. Supportive
D. Informed
C. Supportive stakeholders, as in this example, are aware of the project and the changes the project will bring, and are supportive of the project.
A, B, and D are all incorrect. Happy stakeholders isn’t a classification of stakeholders. Leading stakeholders are the people that are cheering the project on, are working toward the project success, and are active in promoting the project and its success. Informed isn’t a classification for stakeholders, so this is incorrect.
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