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1.The term clientrefers to all of the following EXCEPT
a. individuals, family, neighborhoodb. working poor, AIDS patients, underclassc. Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi River flood victimsd. Students, teachers, coworkers2. Two components of a problem area.
a description and a course of actionb. a situation and a difficultyc. an unsettled matter and a demand for servicesd. determining who the client is and what the client needs3. Which perspective is useful in determining client needs?a. Hierarchical needsb. Conflicting needsc. Developmental processd. Meeting needs4. Client satisfaction is related to
a. making new friendsb. talking about problems c. solving problemsd. making more money5. Central to understanding who a client is and what problems are encountered is the idea that
a. everyone is a clientb. problems are a normal part of lifec. resources are critical for successd. the support network must be utilized6. Encouraging responsibility and promoting self-help are
a. the focus of questioningb. supported by the office settingc. the result of listeningd. the goals of the helping process7. One of the things a helper will attend to before the client arrives is
a. the availability of recordsb. the physical settingc. time managementd. travel arrangements8. A strategy or technique that helps the client become more comfortable with the setting and the helper isa. questioningb. listeningc. handshakesd. icebreakers9. The stage during which goals are set is
a. exploring the problemb. terminationc. intervention strategiesd. client arrival10. Examples of questions that are helpful and appropriate include all of the following EXCEPT
a. Could you tell me a little about yourself?b. Why did you do that?c. How long have you been ill?d. How does that make you feel?
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