term1 Definition1term2 Definition2term3 Definition3
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Inputs from SS - 7
1. Vision and mission
2. Service portfolio
3. Policies
4. Startegies and priorities
5. Change proposals
6. Budgets
7. Input to change eval and CAB
Outputs to SS - 8
1. Transitioned services
2. Feedback to business cases
3. Response to change proposals
4. Service portfolio updates
5. Change schedule
6. Input to budgets
7. Financial reports
8. Info in SKMS
Inputs from SD - 6
1. Service catalogue
2. SDPs
3. RFCs
4. Input to change eval and CABs
5. Design for ST processes
6. SLAs, OLAs, underpinning contracts
Outputs to SD - 7
1. Service catalogue updates
2. Feedback on designs
3. Input and feedback on transition plans
4. Response to RFCs
5. SKMS
6. Design errors
7. Evaluation reports
Inputs from SO - 5
1. RFCs to operational issues
2. Feedback on quality and transition activities
3. Input to operational testing
4. Actual performance information
5. Input to change eval and CAB
Outputs to SO - 5
1. New or changed services
2. Known errors
3. Standard changes to use in request fulfillment
4. SKMS
Inputs from CSI - 6
1. Results from satisfaction surveys
2. Input to testing requirements
3. Data required to KPIs and CSFs
4. Input to change eval and CAB
5. Service reports
6. RFCs for improvements
Outputs to CSI - 5
1. Test reports
2. Change eval reports
3. SKMS
4. Achievement against KPIs, CFSs
5. Improvement opportunities
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