Verizon’s risks of exposure to a substitute service provider are very high. I reach my position on this force because Verizon provides similar services as its competitors. However, it has a competitive advantage over other firms because it offers better value to its customers through more reliable, and consistent service. Research also suggests that Verizon’s customers experience lower dropped calls than any other wireless network. AT&T is closest to providing a similar service as Verizon in wireless communications sector. Verizon has also gained lead on internet speeds and reliability through their fiber-optics network. Comcast has improved its internet speeds and reliability considerably and they will aim to dislodge Verizon as the prominent residential and commercial internet service provider in the United States. These organizations must be keeping Verizon on its innovative best and they should consider this threat with complete sincerity and utmost …show more content…
It has also been pivotal in helping Verizon maintain their competitive advantage. For instance, Verizon has the fastest response times when it comes to trouble shooting their network problems. They have also utilized and improved their technological aspects of the business whether it is related to their fiber-optics network or their wireless towers. They have just introduced LTE Advanced service, which will increase wireless internet speeds up to 50 percent with better reliability. These technological advancements will help them maintain their position. Their technologically advanced logistics have also helped them maintain their superiority in the market. Verizon’s supply chain management has also improved tremendously because they have embraced newer and better information technology solutions available. In the end, I would just mention that information technology has empowered Verizon to reach new heights and maintain its competitive advantage in television and communication