Dr. Shagufa Anwar (2017) proposed that no matter how skillful and knowledgeable a healthcare provider may be, if they …show more content…
Communication is a two-way interaction where the exchange of information takes place and when the message received is understood. It is split into two categories; verbal and nonverbal. Verbal communication as stated by Stein-Parbury (2013) involves “the exchange of information using words, including both the spoken and written word”. Whereas non-verbal communication incorporates all forms of communication that do not involve the spoken or written word. Therapeutic relationships are built on effective communication that is respectful, kind, compassionate and honest. Research has shown that there is a correlation between effective communication and compliance with medication and instructions, reduction in stress/anxiety, improved coordination of care, happier stay and wellbeing (Levett-Jones, 2013), all of which constitute towards a positive therapeutic relationship. On the contrary, poor communication can promote aggression, misunderstanding, mistrust, poor compliance and increased risk of error/patient harm. This emphasises the importance of communication and its role in the development of a therapeutic relationship. This notion is further epitomized within the scenario involving Patient 1- Raymond Nguyen. Raymond …show more content…
Yoder Morgan (2012) defined patient centered-care as a holistic step to providing care that is respectful and personalised, enabling the care provided to be negotiable and offering freedom of choice through a therapeutic relationship, where patients are empowered into making independent decisions regarding their health at whatever degree they desire. Nurses who exercise patient-centered care are non-judgemental, ethical, mindful and have a heartfelt sense of personal responsibility for their actions. They set the patient at the centre of the healthcare and place great priority on their needs and requests (XXXX). In doing so, they are creating an environment that is engaging, respectful and empowering for the patient, all of which help to establish a healthy therapeutic relationship with the patient. Likewise, the significance of practicing patient-centered care can be made an example of in the scenario involving Patient 1- Raymond Nguyen. As before, it is acknowledged that Raymond was born in Vietnam and came to Australia, therefore the first and foremost step towards patient-centered care would be to involve an interpreter so that both the nurse and Raymond understand each other. The nurse would then ask Raymond about his health goals, needs, and preferences. This may include encouraging his involvement in planning a more balanced schedule, the exclusion