Canada and India can be differentiated by looking at when businesses have started acquiring these methods. Canada has taken this approach soon after the US has; however, it has taken India a bit longer to adopt as well.
The next interesting analysis comes from an assessment of time which shows that monochromic cultures have a linear time while polychromic cultures are doing many things at once, therefore, the time is spend doing many things at once. Canada happens to be a monochromic culture because they tend to focus on their work, follow a specific timeline, and get things done even if it means having a short term success. India, on the other hand, is a more polychromic culture because they like to do multiple things at once, are committed to the relationship, tend to not follow schedules very well, and are easy to …show more content…
Canada tends to be more schedule strict and value time while India tends to see schedules as flexible and easy to move around. Nonverbal gestures play another big role in Indian and Canadian communications. India has many gestures that are very different than the ones Canadians have. An example is the head shake which means “no” in Canada but a “yes” in India. Another example is the space that is very valuable in both Canada and India where you need to be at least one arm length away when communicating showing that both cultures need space but also need to be close in order to continue the conversation. This leads to gift giving which is can be seen as bribery in Canada making it highly inappropriate compared to India which is a way to start building a relationship with a business partner. The differences we see in India compared to Canada is not a positive view when looking at the normal expectations of the European Union. Canada has more items that would fit as normal expectations in the European Union making it a better candidate to join; however, India would have to change a lot of their customs and culture differences in order to fit in.
Components of the training would have to start with language factors such as accents and acceptable speaking terms for North America. The next components would include being straight forward while being nice at the same time and helping the customer reach a resolution as soon as possible.