Greater openness of political systems among nation states allows greater access to global information and exchange of cross-border business.
3. Developments in information technologies have fundamentally changed the way in which business is conducted, allowing for less expensive communication, easier sharing of information, and greater efficiencies in production and management of goods and services” Philip Hallinger and Kamontip Snidvongs (2008, p. 11).
The management methods for business organizations have brought about changes in fundamentals in these global change forces. Management trends for business organizations incorporate the subsequent.
“1. Organizations have restructured in response to more open competition (Ohmae, 1996).
2. There is an increased emphasis on entrepreneurship and entrepreneurial management as engines of global economic growth (Drucker, 1995).
3. The recognition that ethical crises and environmental problems located in a single nation or organization are magnified in a global society has led to a greater emphasis on moral leadership and corporate social responsibility among business leaders (Csikszentmihalyi, 2004).
4. The ability to manage and use information for decision making is now a core competency required of managers throughout business organizations (Drucker, …show more content…
The primitive objectives for customer relationship management is to interpret the needs and wants of customers and to also frequently and adequately satisfy these customers. Customer relationship management stresses the engagement of an organization to act on realization of certain concerns and to administer a procedure that facilitates the organization to appease customers competently and adequately. The implementation of customer relationship management influences the entire enterprise and requires conversion in multiple associated key aspects. These key aspects are organization structure, business focus, organizational performance measurements, technology, and interaction with