INTRODUCTION
All people communicate with each other by different ways, communication skills are found in many fields of life and different practice circumstances (Phillippa, S.; Joan, D. 2010). Communication is a complex/deep process (Phillippa, S.; Joan, D. 2010) while people have to use a number of interacting factors: (1) social, e.g. a new woman in her home; (2) physical, e.g. somebody with dementia; (3) psychological, e.g. a nervous student. Communication skills are very important and a vital tool for all health workers to prevent conveying inadvertent messages about our attitudes, feelings, beliefs, assumption and our prejudices (Robertson, 2008 cited in Marilyn, 2010). There are two useful theoretical models which could help us to achieve a good understanding of how communication happens are the linear and the circular, or transactional, models (Alex, C. (ed.) 2015).…