On the strength of this growth, the government identified the information technology enabled services (ITES)/BPO sector as a key-contributor to economic growth, and offered them benefits like tax holidays, previously enjoyed by the software industry. In 1999, after the deregulation of the telecom industry, national long distance and international connectivity also became open to competition. India's success as an outsourcing destination was attributed to these reasons—an abundant, skilled, and English speaking manpower; high-end telecom and infrastructure; strong quality orientation within the industry; India's location on the map which allowed it to leverage on time zone differences; a positive policy environment that encouraged investment in the industry; and an attractive and friendly tax structure. NASSCOM1 surveys showed that Indian companies were more focused on maintaining quality and performance standards. For overseas companies, outsourcing to India offered significant improvements in quality and productivity on crucial parameters such as number of correct transactions, number of total transactions, total satisfaction factor, number of transactions/hour, and the average speed of answers. Indian companies adhered to metrics much better than the peers in some other countries. The Indian ITES/BPO industry also
On the strength of this growth, the government identified the information technology enabled services (ITES)/BPO sector as a key-contributor to economic growth, and offered them benefits like tax holidays, previously enjoyed by the software industry. In 1999, after the deregulation of the telecom industry, national long distance and international connectivity also became open to competition. India's success as an outsourcing destination was attributed to these reasons—an abundant, skilled, and English speaking manpower; high-end telecom and infrastructure; strong quality orientation within the industry; India's location on the map which allowed it to leverage on time zone differences; a positive policy environment that encouraged investment in the industry; and an attractive and friendly tax structure. NASSCOM1 surveys showed that Indian companies were more focused on maintaining quality and performance standards. For overseas companies, outsourcing to India offered significant improvements in quality and productivity on crucial parameters such as number of correct transactions, number of total transactions, total satisfaction factor, number of transactions/hour, and the average speed of answers. Indian companies adhered to metrics much better than the peers in some other countries. The Indian ITES/BPO industry also