Mr. Logan explained that he uses the correct amount of interventions in his notes. Mr. Logan also expressed that he did not see anything wrong with his notes.
I reviewed Mr. Logan’s notes again showing specifically what changes needed to be made. Mr. Logan verbalized again that he did not see anything wrong with his notes. I explained to Mr. Logan that if the changes were not made according to how he was being trained, all his notes would be returned. Mr. Logan replied, “Oh well, I’ll just send them back.” AS I made another attempt to show Mr. Logan a simpler way of correcting his notes he became rude commanding, demanding that I “come on and hurry up.” I advised Mr. Logan to reframe from speaking to me in a condescending tone. Mr. Logan’s voice grew louder as his speech began to increase. At this time, I informed Mr. Logan that training was over, if he refused to be quite and listen. Mr. Logan continued