Since the main goal is to initiate a change effort that is designed to improve operations and product quality, the human resources department is needed. The performance of operations and product quality comes down to the competency and productivity of the employees. Therefore, careful recruiting, hiring, and training must be implemented to retain highly qualified workers, who are willing to learn and improve. The termination of current employees might also be necessary because the first-line supervisors are not contributing enough input to the production workforce, and some production workers might be unwilling to
Since the main goal is to initiate a change effort that is designed to improve operations and product quality, the human resources department is needed. The performance of operations and product quality comes down to the competency and productivity of the employees. Therefore, careful recruiting, hiring, and training must be implemented to retain highly qualified workers, who are willing to learn and improve. The termination of current employees might also be necessary because the first-line supervisors are not contributing enough input to the production workforce, and some production workers might be unwilling to